On - Line Support | D-Motor Company

Customer satisfaction is our priority

Our three level support service

At D-Motor, we try to realise the highest customer satisfaction. The best way to do this is to offer the best technical support to our customers. D-Motor operates in the aeronautical industry, that requires specific and complex technological knowledge. We try to offer our customers easy to understand, fast and professional support.

Level 1 - our knowledge base

Our knowledge base repository is our first line of support. D-Motor publishes at regular intervals Service bulletins, Information Bulletins and knowledge articles. This documentation is under a continious proces of improvement and update! Our Private Dropbox server (https://drop.d-motor.eu) is open to all our customers, OEM/Dealers and integrators, 24/7 !

Level 2 - Our Support team

If the answer to your technical probleme is not found in our on-line systems, you can contact our Support team by mpeans of our helpdesk system. The D-Motor helpdesk system will generate a ticket code and send you an e-mail which is logged by an assigned ID number. We prioritize your request, track the progress and provide you with the solution.

Level 3 - our R&D department

Our engineers are made directly available by phone, video conference or dicrect e-mail if the level 2 and level 3 help is not satisfactory. We try to resolve the most demanding technical enquiries you have, by direct contact.

OUR ON-LINE SERVICES

We try to make all our technical support as accessible as possible. We feel that our customers should have 24/7 access to our knowledge.

Service bulletins

D-Motor Service Bulletins are mandatory, and should be applied strictly.

Information bulletins

D-Motor Information Bulletins are informational supplements to your POH or maintenance manual.

Access our DropBox Server